--- title: Lainox Service Division description: Lainox Service Division For a company involved in Food Service Equipment, the Service Department is the fundamental building block to offer excellent custo image: https://journal.lainox.com/hubfs/Imported_Blog_Media/g_s_3.jpg --- - Language - ![ Russian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/russo.svg) Russian ![Arrow](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/white-arrow.svg) - [![ Czech ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/cecoslovacco.svg) Czech](https://journal.lainox.com/cs/lainox-service-division) - [![ German ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/tedesco.svg) German](https://journal.lainox.com/de/lainox-service-division) - [![ Greek ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/greco.svg) Greek](https://journal.lainox.com/el/lainox-service-division) - [![ English ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/inglese.svg) English](https://journal.lainox.com/en/lainox-service-division) - [![ English (US) ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/english-us.svg) English (US)](https://journal.lainox.com/en-us/lainox-service-division) - [![ Spanish ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/spagnolo.svg) Spanish](https://journal.lainox.com/es/lainox-service-division) - [![ French ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/francese.svg) French](https://journal.lainox.com/fr/lainox-service-division) - [![ Croatian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/croato.svg) Croatian](https://journal.lainox.com/hr/lainox-service-division) - [![ Hungarian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/ungherese.svg) Hungarian](https://journal.lainox.com/hu/lainox-service-division) - [![ Italian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/Italian.svg) Italian](https://journal.lainox.com/it/lainox-service-division) - [![ Korean ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/coreano.svg) Korean](https://journal.lainox.com/ko/lainox-service-division) - [![ Dutch ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/olandese.svg) Dutch](https://journal.lainox.com/nl/lainox-service-division) - [![ Polish ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/polacco.svg) Polish](https://journal.lainox.com/pl/lainox-service-division) - [![ Romanian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/rumeno.svg) Romanian](https://journal.lainox.com/ro/lainox-service-division) - [![ Chinese ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/cinese.svg) Chinese](https://journal.lainox.com/zh/lainox-service-division) [![Lainox](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/logo.svg "Lainox")](https://lainox.it/it/) - [Lainox](https://lainox.it/ru/) - [О нас](https://lainox.it/ru/noi/) - Наши ценности и наша история – в основе каждого проекта. - [Местонахождение компании](https://lainox.it/ru/sede/) - Вы хотите посетить наше предприятие? Мы ждем Вас в Витторио-Венето. - [Работайте с нами](https://lainox.it/ru/lavora-con-noi/) - В Lainox мы все – одна большая семья. Вы хотите присоединиться к нам? Отправьте нам свое резюме, и мы свяжемся с вами. - [Экологическая устойчивость](https://lainox.it/ru/sostenibilita/) - Мы проектируем для всей планеты - [контакты](https://lainox.it/ru/contatti/) - Свяжитесь с нами - [Решения](https://lainox.it/ru/) - [Рестораны](https://lainox.it/ru/ristoranti/) - Узнайте, почему выгодно использовать пароконвектоматы в вашем ресторане и как экономить энергию - [Выпечка и хлебобулочные изделия](https://lainox.it/ru/pasticceria-e-panificazione/) - Познакомьтесь с нашим ассортиментом профессиональных вентилируемых печей для выпечки и хлебобулочных изделий. - [Бистро и бары](https://lainox.it/ru/bistro-e-bar/) - Профессиональные пароконвектоматы для бистро, баров и небольших заведений - [Супермаркеты](https://lainox.it/ru/supermarkets/) - Профессиональные гастрономические пароконвектоматы и аппараты для приготовления ку - [Кейтеринг и крупный бизнес](https://lainox.it/ru/catering-e-grandi-business/) - Промышленные пароконвектоматы Heavy Duty (для интенсивной эксплуатации) для предприятий общественного питания - [Любителям кулинарного искусства](https://lainox.it/ru/appassionati-gourmet/) - Профессиональные пароконвектоматы для домашнего использования - [Ассортимент](https://lainox.it/ru/) - [Naboo 5.0](https://lainox.it/ru/naboo-50/) - Эволюция технологии - [Aroma Naboo 5.0](https://lainox.it/ru/aroma-50/) - Для хлеба и выпечки ежедневно - [Sapiens boosted](https://lainox.it/ru/sapiens/) - Более мощный, эффективный, компактный - [Oracle](https://lainox.it/ru/oracle/) - Скорость в чистом виде - [Neo 24 hours](https://lainox.it/ru/neo-24-hours/) - Шагните в эру Комби-Фризеров - [Zoom](https://lainox.it/ru/zoom/) - Сосредоточьтесь на организации своей кухни - [Naboo@home](https://lainox.it/ru/naboo-at-home/) - Профессиональный пароконвектомат для вашей домашней кухни - [Услуги для клиентов](https://lainox.it/ru/) - [Nabook](https://nabook.cloud/nabook/index.ic) - Выберите рецепты, которые вам нравятся, создайте свое меню и свой список покупок. Войдите в мир Nabook. - [Конфигурато](https://configurator.lainox.com/) - Выберите устройство в соответствии с вашими потребностями, сконфигурируйте его, подобрав доступные аксессуары, и запросите индивидуальное предложение - [Услуги для бизнеса](https://lainox.it/ru/business-service/) - Свяжитесь с нашей специализированной службой - [Service & Planner](http://www.service-planner.lainox.it/) - Вы каждый день рассказываете своим клиентам о нашей компании? Войдите здесь, чтобы воспользоваться инструментами, которые мы разработали для вас. - [Сервисный цент](https://lainox.it/ru/centro-assistenza/) - У вас возникли проблемы или вам не удается понять, как использовать один из наших аппаратов наилучшим образом? - [Мир Lainox](https://lainox.it/ru/) - [О нас говорят](https://lainox.it/ru/testimonial/) - Удовлетворение тех, кто решил изменить свой кулинарный стиль с помощью Lainox. - [мастер-классов](https://lainox.it/ru/live-cooking-show/) - Вы шеф-повар, жаждущий проявить свой соревновательный дух? Найдите ближайший к вам Lainox Kitchen Triathlon и продемонстрируйте свой кулинарный талант. - [ВЫСТАВКИ И МЕРОПРИЯТИЯ](https://lainox.it/ru/fiere/) - Никто не похож на нас! Приходите на выставку, и вы увидите это своими глазами. - [Новости](https://journal.lainox.com/ru) - Будьте в курсе событий и новостей о деятельности Lainox. - [Lainox YouTube Channel](https://www.youtube.com/channel/UCwEYkqOir8xbojEPR9XRyBw) - Канал, полностью посвященный вам – выбравшим лучшее. - [Новостная рассылка](https://lainox.it/ru/newsletter/) - Наша продукция покорила вас? Пусть вас покорят и наши истории – подпишитесь на нашу рассылку. - [Работайте с нами](https://lainox.it/ru/lavora-con-noi/) - В Lainox мы все – одна большая семья. Вы хотите присоединиться к нам? Отправьте нам резюме, и мы свяжемся с вами. - [Советы эксперта](https://journal.lainox.com/en/lainox-professional-ovens-tools-and-solutions-for-efficient-high-performance-and-connected-kitchens) - Следуйте нашим советам и всегда выбирайте лучшее для своей кухни ![Lainox Service Division](https://journal.lainox.com/hubfs/Imported_Blog_Media/g_s_3.jpg) # Lainox Service Division For a company involved in Food Service Equipment, the Service Department is the fundamental building block to offer excellent customer service from the technical point of view and complete support in managing the customer’s various needs. We asked Giuliano Scarpa Service Director at Lainox how these levels can be reached and what are the goals. **Who is Giuliano Scarpa?** I was born in Venice in 1964 and I live in Mestre with my wife and daughter. My first job was in the computer industry, where I worked for over a decade. In 2000 I accepted a challenge by complete changing fields and becoming involved in food service equipment. The company had recently opened its Italian branch and in almost fifteen years I managed to developed a well-trained and long-established assistance network. In 2014 I took on a new challenge, deciding to embark on this new adventure **What made you accept Lainox?** I always viewed LAINOX as demonstrating Italian excellence in the industry so when the project and product were presented to me, I discovered its technological level and, finding the solutions that I felt were necessary for the future, the choice was easy. The desire to take on new challenges and the opportunity to transfer my experience in an Italian company convinced me to take the opportunity that was offered. What should the ideal service department in a company that works with Food Service Equipment be like? In my opinion, it should aim to offer complete service to the customer, offering complete support that is not limited only to the technical aspect. To ensure customer satisfaction we must understand and be knowledgeable of their needs. Our clients include restaurant owners, cooking centre supervisors and those who are responsible for equipment for a chain as well as dealers and help centres. Service should take care of their various needs, offering added value solutions in order to improve the use experience for the final customer and make loyal technical/commercial partners. **What are your short and medium term goals?** We are working on two fronts. Internally we want to increase collaboration and information exchange between the other departments in order to share information, creating continuous product improvement. We have weekly quality meetings to discuss what is happening in the market and share solutions introduced in production. Externally we are preparing new agreements to be proposed to all our partners in order to define standards of service and lay out a path for growth. We are also working to renew and standardise training and find more opportunities to be close to our partners with the objective being to improve their skills, understand their needs and guide their growth. Today Service is not only simply post-sales service but it often becomes crucial in product choice and greatly impacts sales. How do you intend to set Lainox's service apart from its competitors in the market? The ultimate objective is to develop innovative services and offers. With the tools available today, we can already offer active control of the customer's units, but not all of our partners are capable of taking advantage of this potential. With future developments and adequate training, we continue to offer our customers a system that is able to monitor and proactively signal any abnormal situations in order to allow them to organise interventions before the customer calls. - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/chef-hat.svg) мастер-классов](https://lainox.it/ru/kitchen-triathlon/) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/nabook.svg) Nabook](https://nabook.cloud/nabook/index.ic) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/ovennew.svg) Конфигуратор](https://configurator.lainox.com) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/chat.svg) Сервисный центр](https://lainox.it/ru/centro-assistenza/) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/reserved-area.svg) Кабинет](https://www.service-planner.lainox.it/) ![go to top](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/up.svg)Top [![Lainox](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/logo.svg "Lainox")](https://lainox.it/it/) ##### LAINOX Ali Group S.r.l. a Socio Unico Via Schiaparelli 15 · Z.I. S.Giacomo di Veglia 31029 · Vittorio Veneto (TV) · Italy Cap. Soc. Euro 50.000.000 I.V. · Reg. Impr. MI · CF/P.IVA 10123720962 · codice C.I.D. DR1A0IN - [Cookie](https://www.iubenda.com/privacy-policy/67309354/cookie-policy/) - [Privacy](https://www.iubenda.com/privacy-policy/67309354/) - [![Facebook](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/facebook.svg)](https://www.facebook.com/Lainox.Ali) - [![Linkedin](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/linkedin.svg)](https://www.linkedin.com/company/10515281) - [![Twitter](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/twitter.svg)](https://www.twitter.com/LainoxAli) - [![Instagram](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/instagram.svg)](https://www.instagram.com/lainoxali/) - [![Youtube](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/youtube.svg)](https://www.youtube.com/channel/UCwEYkqOir8xbojEPR9XRyBw) ![Ali](https://journal.lainox.com/hs-fs/hubfs/raw_assets/public/Lainox_February2022/images/ali.png?width=178&name=ali.png "Ali")