--- title: Lainox Service Division description: Lainox Service Division For a company involved in Food Service Equipment, the Service Department is the fundamental building block to offer excellent custo image: https://journal.lainox.com/hubfs/Imported_Blog_Media/g_s_3.jpg --- - Language - ![ Korean ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/coreano.svg) Korean ![Arrow](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/white-arrow.svg) - [![ Czech ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/cecoslovacco.svg) Czech](https://journal.lainox.com/cs/lainox-service-division) - [![ German ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/tedesco.svg) German](https://journal.lainox.com/de/lainox-service-division) - [![ Greek ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/greco.svg) Greek](https://journal.lainox.com/el/lainox-service-division) - [![ English ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/inglese.svg) English](https://journal.lainox.com/en/lainox-service-division) - [![ English (US) ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/english-us.svg) English (US)](https://journal.lainox.com/en-us/lainox-service-division) - [![ Spanish ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/spagnolo.svg) Spanish](https://journal.lainox.com/es/lainox-service-division) - [![ French ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/francese.svg) French](https://journal.lainox.com/fr/lainox-service-division) - [![ Croatian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/croato.svg) Croatian](https://journal.lainox.com/hr/lainox-service-division) - [![ Hungarian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/ungherese.svg) Hungarian](https://journal.lainox.com/hu/lainox-service-division) - [![ Italian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/Italian.svg) Italian](https://journal.lainox.com/it/lainox-service-division) - [![ Dutch ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/olandese.svg) Dutch](https://journal.lainox.com/nl/lainox-service-division) - [![ Polish ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/polacco.svg) Polish](https://journal.lainox.com/pl/lainox-service-division) - [![ Romanian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/rumeno.svg) Romanian](https://journal.lainox.com/ro/lainox-service-division) - [![ Russian ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/russo.svg) Russian](https://journal.lainox.com/ru/lainox-service-division) - [![ Chinese ](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/flag/cinese.svg) Chinese](https://journal.lainox.com/zh/lainox-service-division) [![Lainox](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/logo.svg "Lainox")](https://lainox.it/it/) - [Lainox](https://lainox.it/ko/) - [우리](https://lainox.it/ko/noi/) - 모든 프로젝트에 담긴 가치와 역사. - [본사](https://lainox.it/ko/sede/) - 본사를 방문하고 싶으십니까? 비토리오 베네토(Vittorio Veneto)에서 여러분을 기다리고 있습니다. - [채용](https://lainox.it/ko/lavora-con-noi/) - Lainox 안에서 우리는 하나의 큰 가족입니다. 동참하고 싶으신가요? 저희에게 이력서를 보내주시면 연락드리겠습니다. - [지속 가능성](https://lainox.it/ko/sostenibilita/) - 환경을 생각하며 설계합니다 - [연락처](https://lainox.it/ko/contatti/) - 저희에게 문의주십시오 - [솔루션](https://lainox.it/ko/) - [레스토랑](https://lainox.it/ko/ristoranti/) - 귀하의 레스토랑에서 콤비 오븐을 사용하는 것이 편리한 이유와 에너지를 절약할 수 있는 방법을 알아보세요 - [페이스트리 숍 & 베이커리](https://lainox.it/ko/pasticceria-e-panificazione/) - 페이스트리 숍과 베이커리에서 사용할 수 있는 다양한 전문 컨벡션 오븐을 확인하세요. - [비스트로 & 바](https://lainox.it/ko/bistro-e-bar/) - 비스트로, 바, 작은 레스토랑용 전문 오븐 - [슈퍼마켓](https://lainox.it/ko/supermarkets/) - 즉석식품 코너용 전문 오븐 및 닭 조리용 오븐 - [케이터링 & 대규모 사업](https://lainox.it/ko/catering-e-grandi-business/) - 전문 케이터링용 중장비 산업 오븐 - [열정가 & 미식](https://lainox.it/ko/appassionati-gourmet/) - 가정 주방용 전문 오븐 - [범위](https://lainox.it/ko/) - [Naboo 5.0](https://lainox.it/ko/naboo-50/) - 종의 진화 - [Aroma Naboo 5.0](https://lainox.it/ko/aroma-50/) - 매일의 제빵, 제과용 - [Sapiens boosted](https://lainox.it/ko/sapiens/) - 더 강력하게, 더 효율적으로, 더 작게 - [오라클(Oracle)](https://lainox.it/ko/oracle/) - 가장 순수한 형태의 속도 - [Neo 24 hours](https://lainox.it/ko/neo-24-hours/) - Combifreeze 시대에 진입 - [Zoom](https://lainox.it/ko/zoom/) - 주방 구성에 집중하세요 - [나부 앳 홈(Naboo@home)](https://lainox.it/ko/naboo-at-home/) - 가정 주방을 위한 전문 오븐 - [고객 서비스](https://lainox.it/ko/) - [나북(Nabook)](https://nabook.cloud/nabook/index.ic) - 선호하는 레시피를 선택하고, 나만의 메뉴와 장보기 목록을 작성하십시오. 나북(Nabook)의 세계로 들어오세요. - [구성사항](https://configurator.lainox.com/) - 필요에 따라 제품을 선택하고, 사용 가능한 악세사리를 선별하여 구성한 뒤 맞춤형 제안을 요청하십시오 - [비즈니스 서비스](https://lainox.it/ko/business-service/) - 당사 전용 서비스로 문의 주십시오 - [서비스 & 플래너](http://www.service-planner.lainox.it/) - 매일 고객에게 Lainox를 설명하느라 분주하신가요? 여기 로그인하셔서 귀하를 위해 설계된 도구를 활용하십시오. - [서비스 센터](https://lainox.it/ko/centro-assistenza/) - 문제가 있거나 당사 제품을 최대한 활용할 수 있는 방법을 찾고 계신가요? - [Lainox 세계](https://lainox.it/ko/) - [추천의](https://lainox.it/ko/testimonial/) - Lainox로 요리 스타일에 변화를 가져온 만족스러운 경험담. - [데모](https://lainox.it/ko/live-cooking-show/) - 도전에 대한 열망을 지닌 셰프인가요? 가장 가까운 곳의Lainox Kitchen Triathlon 를 찾으신 후, 고유의 요리 스타일을 알려보세요. - [박람회 및 이벤트](https://lainox.it/ko/fiere/) - 누구도 흉내낼 수 없는 특별함! 전시회에 방문하셔서 직접 확인해보세요. - [뉴스](https://journal.lainox.com/ko) - Lainox 활동에 대한 최신 정보를 얻으십시오. - [Lainox YouTube Channel](https://www.youtube.com/channel/UCwEYkqOir8xbojEPR9XRyBw) - 오직 최고를 선택한 귀하만을 위한 채널. - [뉴스레터](https://lainox.it/ko/newsletter/) - 저희 제품이 만족스러우신가요? 그렇다면 뉴스레터에 가입하셔서 Lainox의 소식도 받아보세요. - [채용](https://lainox.it/ko/lavora-con-noi/) - Lainox 안에서 우리는 하나의 큰 가족입니다. 동참하고 싶으신가요? 저희에게 이력서를 보내주시면 연락 드리겠습니다. - [전문가 조언](https://journal.lainox.com/en/lainox-professional-ovens-tools-and-solutions-for-efficient-high-performance-and-connected-kitchens) - 우리의 조언을 따르고 항상 주방에 가장 적합한 것을 선택하십시오 ![Lainox Service Division](https://journal.lainox.com/hubfs/Imported_Blog_Media/g_s_3.jpg) # Lainox Service Division For a company involved in Food Service Equipment, the Service Department is the fundamental building block to offer excellent customer service from the technical point of view and complete support in managing the customer’s various needs. We asked Giuliano Scarpa Service Director at Lainox how these levels can be reached and what are the goals. **Who is Giuliano Scarpa?** I was born in Venice in 1964 and I live in Mestre with my wife and daughter. My first job was in the computer industry, where I worked for over a decade. In 2000 I accepted a challenge by complete changing fields and becoming involved in food service equipment. The company had recently opened its Italian branch and in almost fifteen years I managed to developed a well-trained and long-established assistance network. In 2014 I took on a new challenge, deciding to embark on this new adventure **What made you accept Lainox?** I always viewed LAINOX as demonstrating Italian excellence in the industry so when the project and product were presented to me, I discovered its technological level and, finding the solutions that I felt were necessary for the future, the choice was easy. The desire to take on new challenges and the opportunity to transfer my experience in an Italian company convinced me to take the opportunity that was offered. What should the ideal service department in a company that works with Food Service Equipment be like? In my opinion, it should aim to offer complete service to the customer, offering complete support that is not limited only to the technical aspect. To ensure customer satisfaction we must understand and be knowledgeable of their needs. Our clients include restaurant owners, cooking centre supervisors and those who are responsible for equipment for a chain as well as dealers and help centres. Service should take care of their various needs, offering added value solutions in order to improve the use experience for the final customer and make loyal technical/commercial partners. **What are your short and medium term goals?** We are working on two fronts. Internally we want to increase collaboration and information exchange between the other departments in order to share information, creating continuous product improvement. We have weekly quality meetings to discuss what is happening in the market and share solutions introduced in production. Externally we are preparing new agreements to be proposed to all our partners in order to define standards of service and lay out a path for growth. We are also working to renew and standardise training and find more opportunities to be close to our partners with the objective being to improve their skills, understand their needs and guide their growth. Today Service is not only simply post-sales service but it often becomes crucial in product choice and greatly impacts sales. How do you intend to set Lainox's service apart from its competitors in the market? The ultimate objective is to develop innovative services and offers. With the tools available today, we can already offer active control of the customer's units, but not all of our partners are capable of taking advantage of this potential. With future developments and adequate training, we continue to offer our customers a system that is able to monitor and proactively signal any abnormal situations in order to allow them to organise interventions before the customer calls. - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/chef-hat.svg) 데모](https://lainox.it/ko/kitchen-triathlon/) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/nabook.svg) 나북(Nabook)](https://nabook.cloud/nabook/index.ic) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/ovennew.svg) 구성사항](https://configurator.lainox.com) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/chat.svg) 서비스 센터](https://lainox.it/ko/centro-assistenza/) - [![](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/floating-icons/reserved-area.svg) 예약 된 지역](https://www.service-planner.lainox.it/) ![go to top](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/up.svg)Top [![Lainox](https://journal.lainox.com/hubfs/raw_assets/public/Lainox_February2022/images/logo.svg "Lainox")](https://lainox.it/it/) ##### LAINOX Ali Group S.r.l. a Socio Unico Via Schiaparelli 15 · Z.I. S.Giacomo di Veglia 31029 · Vittorio Veneto (TV) · Italy Cap. Soc. Euro 50.000.000 I.V. · Reg. Impr. MI · CF/P.IVA 10123720962 · codice C.I.D. 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